2007. Jul. CS Oriented Policy Administration Course |
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The 2nd seminar for fiscal year 2007 was held at the Dai-ichi Life Higashi-Totsuka Training Center from July 18 to July 25. |
| China | 2 | Indonesia | 3 |
| Korea | 5 | Malaysia | 2 |
| Philippines | 1 | Sri Lanka | 4 |
| Taiwan | 3 | Thailand | 4 |
| Uzbekistan | 1 | ||
| ( Total 25 ) | |||
| CS Oriented Policy Administration Course | |
| Date | Topics |
| Jul 18 (Wed.) | Opening Ceremony "Overview of Life Insurance Industry in Japan and CS Based Corporate Management Strategy" Observation Tour of Customer Service Center |
| 19 (Thu.) | "Structural Reform of New Business Administration System" "Structural Reform of Premium Receipt and Policy Conservation" |
| 20 (Fri.) | "Structural Reform of Claims Procedures" Observation Tour of the Policy Administration Depts. (New Business and Claims Settlement) |
| 23 (Mon.) | Observation Tour of a Branch Office including its Customer Service Counter Observation Tour of Inbound Call Center |
| 24 (Tue.) | "IT Strategy supporting Structural Reform of Policy Administration System" "System to reflect Opinions of Customers to the Improvement of |
| 25 (Wed.) | Free Discussion Closing Ceremony |
